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Story Reader and MyPoingo Info

Frequently Asked Questions

Return Policy

Q. What is your return policy?
A. All MyPoingo and My First Story Reader products can be returned within 30 days of purchase for a full product refund or product replacement. Refunds will be issued to the billing name and address on the original order. All electronic books and conventional books sold on PILBookstore.com can be returned within 30 days for a full product refund or a product replacement.

Q. How do I get a refund under your return policy?
A. PILBookstore.com is an Amazon-powered WebStore. Sign on to your Amazon.com account, locate your order, and follow the instructions for applying for a refund.

 

Product Support

My First Story Reader

Q. How does My First Story Reader work?
A. If the storybook came with a cartridge, insert the cartridge into the top of the My First Story Reader console. If the storybook came with the console, no cartridge is needed. Next, open the console. If a cartridge is inserted, place one of the matching storybooks into the console. Each cartridge contains audio for three storybooks. Align the storybook’s binding with the groove in the console and press the storybook into place. The console immediately identifies the page and begins to play automatically. Use the toggle on the right side of the console to switch between two different modes: Read to Me Mode and Activity Mode. Read to Me Mode enables children to hear the story read, along with fun sounds and music as they turn the pages. In Activity Mode, the Reader asks children to answer simple questions about colors, shapes, and more.

Q. How many My First Story Reader storybooks are available?
A. Fifteen storybooks are available, three each for Winnie the Pooh, Mickey Mouse, Thomas & Friends, Sesame Street, and Baby Einstein characters.

Q. We lost the cartridge for a My First Story Reader storybook. Can we purchase a replacement cartridge?
A. Replacement cartridges are not available.

Q. Can you use headphones with My First Story Reader?
A. No. My First Story Reader does not support headphones.

Q. What type of batteries does My First Story Reader require?
A. My First Story Reader requires 3 AAA Batteries.

Q. Are Story Reader and My First Story Reader storybooks compatible?
A. No. Story Reader and My First Story Reader storybooks are not compatible. The technology is different for each product.

Troubleshooting
My First Story Reader does not automatically begin reading or respond.

  • Make sure the storybook is seated properly in the console with the binding aligned in the groove.
  • Make sure the cartridge is seated properly; remove and replace, if necessary.
  • Check battery polarity (+/-); if reversed, install correctly and make sure battery cover is properly secured.
  • Clean battery contacts with rubbing alcohol.
  • Replace batteries.

My First Story Reader’s sound is garbled; the Reader responds erratically.

  • Make certain hands are not resting on the storybook pages.
  • Replace batteries.

My First Story Reader does not function as expected.

  • Make certain hands are not resting on the storybook pages.
  • Replace batteries.

My First Story Reader makes an improper response.

  • Make certain hands are not resting on the storybook pages.
  • Make certain the storybook and cartridge match—if the storybook being used came with a cartridge.
  • Check or replace batteries.
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